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Frequently Asked Questions!

Find answers to Frequently Asked Questions (FAQs).

Activation
How to Activate Capture One
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I just purchased Capture One. How do I activate Capture One on my computer?

Summary Choose your Capture One product, then Activate. Type your license code, then enter your email and click Get Profile. At the prompt, enter your password. Finally, click Activate. In-Depth Have your 16-characer code and the phaseone.com or captureone.com profile (email and ...

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How to deactivate Capture One / Media Pro using the Capture One website
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As you own the Capture One Product Key, and/or the Media Pro Product Key, you have full access to control it's use. There is a do-it-yourself way to release activations with the software so that you can move activations to different computers without any action from Phase One Technical Support, and it's simple. You can also use this procedure to deactivate computers that have been formatted or are otherwise inaccessible. Click here for instructions to deactivate from within the Capture One application

1. Login to your Capture One Profile at www.captureone.com. Click on "Login"     2. Click on "Software License"     3. Choose your Capture One User Product to display your license key.      Choos...

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How to deactivate Capture One directly in the application
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It is now possible to deactivate a specific instance of Capture One directly from within the software. Eliminating the need to contact Phase One support in order to free up activation credits or to install Capture One on new or upgraded computer, or to switch between Capture One Modes (trial, DB, non PRO and PRO). If you no longer have access to the computer, click here for instructions to deactivate from the Phase One website

1.  Open the License window.   On PC you can do so by going to menu and selecting “Help” followed by “License Information” and on Mac by going to “Capture One” menu item and selecting “License…”   On Mac you can ...

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Could not activate because the activation profile is incorrect.
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I received the error: "Could not activate because the activation profile is incorrect."

Summary   Online activation requires your email so the license can be linked to a Capture One account. If you recieve the error message: "Could not activate because the activation profile is incorrect." it is becuase the license is already registered to a different email addres...

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Import of Images
Importing Images on your Mac
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How do I import Images to Capture One on my Mac

See video and step by step instructions below:   Importing Images on your Mac   The default location for your Session folders is ~User Account / Pictures / your session folders   The default Capture One Session can be found here Capture One Library ...

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Importing Images in Capture One 3.x- For Mac
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How do I import images from my camera to Capture One for Mac?

Importing Images The Default location for Session folders of RAW files is: ~User Account / Pictures/  Your Session Folders Three default sub-folders are created of: Capture Folder Process Folder Trash Folder ...

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Image Adjustments
How Do I Adjust/Edit Images in Capture One?
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How Do I Adjust/Edit Images in Capture One?

This section describes all the tools used in the creative process from adjustments to watermarking Adjust and Edit Images in Capture One

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Variants and Clones Feature
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The variants and clones feature is used to preview adjusted images to the original, side by side, for an easier workflow. Each variant saves only the adjustments in order to minimize disk space use.

Allows you to create multi-instinctive looks for one raw file. You can actually control each look without duplicating that file or making a destructive edit.   Variant and Clones - A  variant  is a duplicate of the image using default settings. Meaning a copy is made ...

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Why do the Exposure Evaluation, Levels and Histogram tools show different values?
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The three Capture One tools: Exposure Evaluation, Levels and Histograms show different values. Why?

The Exposure Evaluation, Levels and Histogram tools show different values because they show the data while in different parts of the image pipeline. Exposure Evaluation: The Exposure Evaluation tool shows the actual RAW data information as shot in camera together with the selected Film Cu...

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Image Processing
Batch Processing or Batch Apply will not work
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When I process a large number of files, only the first image is processed. Or, I cannot apply adjustments to a large number of images at one time.

If you cannot batch process and only the first image selected is processed, it is because "Edit All Selected Variants" has been turned off.  You can enable this feature again from the Image menu (Edit menu in Capture One 11 and older) or via the tool bar icon pictured below (the icon...

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Image Processing
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How to Process images from Capture One?

Find out how to process images, produce Customized Output Recipes and use the Batch Tool Tab. Image Processing

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RAW Files Supported
RAW file and tethering support in Capture One
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Is my camera supported in Capture One?

Summary Capture One supports a wide variety of cameras for both raw processing and tethering.  Each release supports new cameras.   In-Depth Current camera support can be found here. More complete information on camera support as well as information on what cameras are ...

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License Policy
Activation Limit Exceeded
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I have tried to activate Capture One with a License code on my new computer and I get the error Activation Limit Exceeded. What does this mean ?

This error message is diplayed when the product key has activated Capture One according to the limit of activations (sometimes known as seats) were purchased. The activation structure is as follows: For Perpetual Pro Licenses Capture One version 9 and later: 3 concurrent activations...

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Refund policy - Software
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What is the current refund policy for software licenses?

A full refund for a purchased software license is possible if the license has not been activated with a license key. If the license has been activated, a refund is not offered.

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Subscription cancellation policy
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What is the current cancellation policy for a Capture One subscription?

Once a subscription license has been activated with a license key, it is not possible to cancel it before the contract period expires . Please note that that a subscription is automatically set to renew after the initial contract period (3 or 12 months), unless you actively disable the auto-renew fu...

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System Requirements
System Requirements for Capture One on Mac & Windows
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What are the minimum system requirements to use Capture One?

Summary Capture One is compatible with a range of Windows and Apple computer systems.  Different versions of Capture One have different minimum requirements.  Please check the release notes for the minmimum requirements of each release.   In-Depth Minimum requirements f...

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System Requirements Capture One 9.x Mac & Windows
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Below is the System Requirements to run Capture One 9.x on Mac and Windows computers.

System Requirements We recommend that your computer has at least the minimum speci cations outlined below to run Capture One. Microsoft® Windows® minimum requirements Intel® CoreTM 2 Duo or better 8 GB of RAM 10 GB of free hard dis...

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System Requirements Leaf Capture 11.5.x Mac & Windows
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Below is the System Requirements to run Leaf Capture 11.5.x on Mac and Windows computers.

Compatibility Leaf Aptus-II 12R, 12, 10R, 10, 8, 7, 6, 5 Leaf Aptus 75, 65, 22, 17 Leaf Aptus 75S, 65S, 54S  Leaf AFi-II 12, 10, 7, 6  Leaf AFi 7, 6, 5 Mamiya DM80, DM56, DM40, DM33, DM28, DM22   Apple® Macintosh®: Leaf Capture v. 11.5.1 is com...

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System Requirements for Media Pro SE
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What is the requirements to run Phase One Media PRO SE

System requirements Media Pro may run on other and older equipment than what’s listed below, but to ensure the best possible results we recommend that your computer, at the minimum, conforms to the following specifications: Media PRO 1.5 requires: ...

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System Requirements for Media Pro / Media Pro SE
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What is the requirements to run Phase One Media PRO 

System requirements Media Pro may run on other and older equipment than what’s listed below, but to ensure the best possible results we recommend that your computer, at the minimum, conforms to the following specifications: Media PRO SE 2.3 requires: ...

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System Requirements for Expression Media 2
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Below is the System Requirements to run Expression Media 2 on Mac and Windows computers.

  Microsoft Windows •Intel Pentium III 500 MHz processor or equivalent (Intel Pentium 4).  •1 gigabyte (GB) of RAM.  •1024 x 768 display with 24-bit color.  •100 megabytes (MB) of hard disk space for installation. •Windows XP (XP SP2) o...

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System Requirements iX Capture
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Below are the System Requirements to run iX Capture.

System requirements   Microsoft® Windows® minimum requirements   • CPU with multiple cores (e.g Intel i7 or better) • 8GB of RAM • 100 GB of free hard disk space • Calibrated color monitor with 1920 x 1080 • Windows 8.1®   ...

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Create Support Case
How to obtain support from Phase One and Mamiya-Leaf Support Team.
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How do I get Support on my Phase One or Mamiya-Leaf product?

Summary There are many places to find help for your problem. The best place to start is the Support page . In-Depth There are a number of resources covering the gamut of issues within the Phase One ecosphere. Knowledge Base To access the Knowledge Base, search in the text field...

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Creating a Support Case: Contacting Support
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I have created a profile and activated it with my password. Now, what should I do to create a support case?

1. Select the Support tab from the top menu to be brought to the Support site.    2. Select Contact Technical Support from the options.  3. This will take you to the Login page, as shown below. Simply fill in the details of your email address and your password whic...

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Creating a Support Case: Creating a Support Case
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I have set up my profile and logged in. What should I do next if I want to create a support case?

Creating a Support Case Once you have set up a profile and logged in, a page will be displayed where you can specify which aspect of your equipment or application you have a query about. If this page does not display immediately, click on Contact Support on the bottom of the support page and sel...

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